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RESERVATION POLICY

  • Check In 3 pm
  • Check Out 12 pm
  • Rates based on double occupancy (2 persons) per room, per night in US dollars
  • Rates subject to 19% tax (16% VAT and 3% lodging tax)
  • Additional person in room, US$ 30 plus taxes per person per night (maximum 2)
  • Alea Tulum does not accept children under 6 years old.
  • VISA and MCARD credit cards are accepted at the Hotel.
    Minimum stays:
    Christmas and New Year period, a minimum stay of 5 nights is required.
    PAYMENTS AND DEPOSITS
    Flexible rates
    From Jan 6th to Dec 20th including Easter and Holy Week:
  • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee
    your reservation at time of booking.
  • Balance of 70% will be charged on the morning of the date of arrival.
    CHRISTMAS & NEW YEAR – Dec 21st ,2019 to January 3rd, 2020
  • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee
    your reservation at time of booking..
  • Balance of 70% of the stay will be charged at 91 days prior to date of arrival.
  • Reservations made 90 days prior or less to arrival require full prepayment, including
    taxes.
    Non-refundable rates
  • All non-refundable reservations require full prepayment, including taxes, at time of
    booking.
    CANCELLATIONS
    Flexible rates
  • Cancellations received 31 days prior to date of arrival, 30% deposit will be refunded.
  • Cancellations received 30 days or less prior to date of arrival, 30% deposit becomes
    non-refundable and will be charged as penalty.
    CHRISTMAS & NEW YEAR – Dec 21st ,2019 to January 3rd, 2020
  • 91 days prior to arrival reservation may be cancelled and deposit is refundable.
  • 90 days prior or less, the reservation becomes non-refundable, and a 100%
    penalty applies in case of cancellation or no show.
    Non-refundable rates
  • The full prepayment, including taxes will be applied without option of refund for the
    period covered and the room will be released on cancellation date.
    CHANGES, NO SHOWS & EARLY DEPARTURES
  • Any modification is subject to availability. In case there is a difference in the rate, it
    must be covered by the client.
  • Under no circumstance should a new rate be lower will the hotel reimburse or apply
    credits.
  • The cancellation policy applies according to the initial date of purchase.
  • In case of no show the deposit will be applied without option of refund for the
    period covered and the room will be released the morning after check-in date
    unless guest contacts hotel to indicate otherwise.
  • Any early departure does not generate any refund or liability for the hotel.
    ADDITIONAL PERSON
  • Additional person or children 6 years and older applies an additional cost of US$30
    plus taxes per person per night, sharing existing beds. This depends if the room
    category allows additional persons.
  • Maximum occupancy per room where permitted: 4 adults, 3 adults and 1 children
    or 2 adults and 2 children.

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    Alea Tulum by Blue Sky is located in the bay of Tankah, with spectacular views over the second largest coral reef of the world. Decorated with natural stone and woods from the region, noble materials that transmit a luxury design and comfort in harmony with the surrounding nature. All the rooms count with amenities and services that can be found in the best establishments.

    ADDRESS

    Fracc. Tankah III, Mza 3, Lte 28 Bahia de Soliman, 77760 Tulum, Q.R.

    PHONE

    +52 (984) 147 6570

    EMAIL

    correo@aleatulum.com