RESERVATION POLICY
- Check In 3 pm
- Check Out 12 pm
- Rates based on double occupancy (2 persons) per room, per night in US dollars
- Rates subject to 19% tax (16% VAT and 3% lodging tax)
- Additional person in room, US$ 30 plus taxes per person per night (maximum 2)
- Alea Tulum does not accept children under 6 years old.
- VISA and MCARD credit cards are accepted at the Hotel.
Minimum stays:
Christmas and New Year period, a minimum stay of 5 nights is required.
PAYMENTS AND DEPOSITS
Flexible rates
From Jan 6th to Dec 20th including Easter and Holy Week: - A deposit of 30% of the total cost of stay, including taxes, is required to guarantee
your reservation at time of booking. - Balance of 70% will be charged on the morning of the date of arrival.
CHRISTMAS & NEW YEAR – Dec 21st ,2019 to January 3rd, 2020 - A deposit of 30% of the total cost of stay, including taxes, is required to guarantee
your reservation at time of booking.. - Balance of 70% of the stay will be charged at 91 days prior to date of arrival.
- Reservations made 90 days prior or less to arrival require full prepayment, including
taxes.
Non-refundable rates - All non-refundable reservations require full prepayment, including taxes, at time of
booking.
CANCELLATIONS
Flexible rates - Cancellations received 31 days prior to date of arrival, 30% deposit will be refunded.
- Cancellations received 30 days or less prior to date of arrival, 30% deposit becomes
non-refundable and will be charged as penalty.
CHRISTMAS & NEW YEAR – Dec 21st ,2019 to January 3rd, 2020 - 91 days prior to arrival reservation may be cancelled and deposit is refundable.
- 90 days prior or less, the reservation becomes non-refundable, and a 100%
penalty applies in case of cancellation or no show.
Non-refundable rates - The full prepayment, including taxes will be applied without option of refund for the
period covered and the room will be released on cancellation date.
CHANGES, NO SHOWS & EARLY DEPARTURES - Any modification is subject to availability. In case there is a difference in the rate, it
must be covered by the client. - Under no circumstance should a new rate be lower will the hotel reimburse or apply
credits. - The cancellation policy applies according to the initial date of purchase.
- In case of no show the deposit will be applied without option of refund for the
period covered and the room will be released the morning after check-in date
unless guest contacts hotel to indicate otherwise. - Any early departure does not generate any refund or liability for the hotel.
ADDITIONAL PERSON - Additional person or children 6 years and older applies an additional cost of US$30
plus taxes per person per night, sharing existing beds. This depends if the room
category allows additional persons. - Maximum occupancy per room where permitted: 4 adults, 3 adults and 1 children
or 2 adults and 2 children.