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Reservation Policy

Reservation Policy

RESERVATION POLICY

  • Check In 3 pm
  • Check Out 12 pm
  • Rates based on double occupancy (2 persons) per room, per night in US dollars
  • Rates subject to 19% tax (16% VAT and 3% lodging tax)
  • Additional person in room, US$ 30 plus taxes per person per night (maximum 2)
  • Alea Tulum does not accept children under 6 years old.
  • VISA and MCARD credit cards are accepted at the Hotel.
    Minimum stays:
    Christmas and New Year period, a minimum stay of 5 nights is required.
    PAYMENTS AND DEPOSITS
    Flexible rates
    From Jan 6th to Dec 20th including Easter and Holy Week:
  • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee
    your reservation at time of booking.
  • Balance of 70% will be charged on the morning of the date of arrival.
    CHRISTMAS & NEW YEAR – Dec 21st ,2019 to January 3rd, 2020
  • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee
    your reservation at time of booking..
  • Balance of 70% of the stay will be charged at 91 days prior to date of arrival.
  • Reservations made 90 days prior or less to arrival require full prepayment, including
    taxes.
    Non-refundable rates
  • All non-refundable reservations require full prepayment, including taxes, at time of
    booking.
    CANCELLATIONS
    Flexible rates
  • Cancellations received 31 days prior to date of arrival, 30% deposit will be refunded.
  • Cancellations received 30 days or less prior to date of arrival, 30% deposit becomes
    non-refundable and will be charged as penalty.
    CHRISTMAS & NEW YEAR – Dec 21st ,2019 to January 3rd, 2020
  • 91 days prior to arrival reservation may be cancelled and deposit is refundable.
  • 90 days prior or less, the reservation becomes non-refundable, and a 100%
    penalty applies in case of cancellation or no show.
    Non-refundable rates
  • The full prepayment, including taxes will be applied without option of refund for the
    period covered and the room will be released on cancellation date.
    CHANGES, NO SHOWS & EARLY DEPARTURES
  • Any modification is subject to availability. In case there is a difference in the rate, it
    must be covered by the client.
  • Under no circumstance should a new rate be lower will the hotel reimburse or apply
    credits.
  • The cancellation policy applies according to the initial date of purchase.
  • In case of no show the deposit will be applied without option of refund for the
    period covered and the room will be released the morning after check-in date
    unless guest contacts hotel to indicate otherwise.
  • Any early departure does not generate any refund or liability for the hotel.
    ADDITIONAL PERSON
  • Additional person or children 6 years and older applies an additional cost of US$30
    plus taxes per person per night, sharing existing beds. This depends if the room
    category allows additional persons.
  • Maximum occupancy per room where permitted: 4 adults, 3 adults and 1 children
    or 2 adults and 2 children.